Return Policy

MAKEUPSTORES (Moysidis Polykarpos) supporting E-Commerce enables you, through the completeness of the descriptions of which is posted on its pages, to enjoy the privilege of direct contact with the products available from your computer screen quickly and easily.

In order to highlight the benefits of using the internet in our daily purchases below we set out the terms and conditions for returning defective or non-defective products.

A. Product Returns Due to Delivery Error

In all cases where other than the sold, in kind or quantity or missing property previously delivered in writing with the COMPANY is delivered, the customer returns the products for inspection and error detection. In this case, the cost of returning the products to the company as well as the costs of forwarding to the customer shall be borne by the COMPANY provided that the method of return proposed by the company is observed.

B. Returns of defective products

If the item is found to have a manufacturing defect, if confirmed by an authorized repairer who provides a good warranty or if the COMPANY itself provides a good warranty directly, the following applies:

The warranty is provided for a limited period of time indicated on the product specification. After the expiry of this period the repair of the products is possible at an additional charge upon new agreement with the customer.
The return of the product to be replaced should be accompanied by all the documents that came with the product (eg DAT, AP retail, etc.) and complete packaging. If there is a defect found later in the delivery and the packaging does not exist or if the packaging of the product was received by the distributors at the time of delivery the product does not require packaging.
The return of the products will be either by personal and transport means of the COMPANY or by courier, or in the store maintained by the COMPANY in Veria Imathia (20 Mercouriou Karakosti Street, 59132). In cases of return via courier, the customer is responsible for the shipping cost to the COMPANY and the COMPANY is responsible for the shipping cost of the replaced or repaired product.
After the return of the products the defect reported by the customer is checked and then communicated with him for information on the results of the inspection.
If the defect is found, repair or replacement of the product is performed, otherwise the transaction can be canceled if the product cannot be repaired in a reasonable time and no other product of equivalent or better features or equivalent value can be found by the COMPANY for replacement. . In case of cancellation of the transaction, the original purchase money is refunded in the same manner as the initial payment of the customer to the COMPANY.
In particular, in case of credit card debit the COMPANY will be obliged to inform the issuing Bank about the cancellation of the transaction and the Bank will subsequently take any action provided for under the contract concluded with the client without any relevant liability of the COMPANY anymore. . Upon receipt of this information, the COMPANY bears no responsibility for the timing and manner of execution of the reversal, which is governed by the aforementioned contract. In the case of a cash payment, if the customer had opted for the "pick up from the store" option, it would be refunded to him by the COMPANY store. In the event of a bank transfer payment, a reverse bank transfer will be made from the accounts of the COMPANY to the customer.
In the event that the products are returned damaged or defective the Online Store has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and to make a full or partial settlement of its claim unilaterally and without any further price. vis-à-vis the customer.

C. Returns of products considered to be defective in delivery (DOA)

Returns of products that are considered defective in delivery (DOA) will be accepted within seven (7) calendar days of delivery to the customer. At the same time, the product should not be damaged and must have all the original documents that came with the product (eg DAT, Retailing, etc.) and complete packaging. In these cases the following apply:

The product is received and checked for any defect reported by CUSTOMER.
Provided that these have been previously received and audited by the COMPANY, the species will be replaced with a similar new one.


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